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Customer Service |
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Prefer to talk?
+ 90 212 554 85 46 |
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How do I reserve my room?
Our reservation process is very simple. Select or enter the desired city, enter
the dates of arrival and departure, and enter the number of guests. Click the Search
Available Hotels (for only hotels which have vacancies), Search for
Vacation Rentals or the Browse All Hotels (all hotels in a
city regardless of vacancy) button. You could also search by a specific hotel
name within a city.
A list of hotels or vacation rentals will appear on the screen. For more
information, click the name of the property or the Info link.
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After room types and rates are returned to your
screen, you will be able to choose the rate you desire by reading the room
information in the center of the screen, then clicking on the Book It button
on the right side of the screen.
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After you have selected your desired room type, you
will be taken to a "Secure Reservation Request" form. Then you will need to
review the "Reservation Information" and fill in the blanks on the "Guest
Information" section. Be sure your name and email address are spelled
correctly.
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After you fill out all of the needed information,
press the "Submit Reservation" button.
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If further correspondence is necessary prior to
confirming the reservation, a Customer Care agent will reply back to you with
an email within 24 hours.
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Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, Hotel Collect utilizes a secure commerce server, which encrypts the credit card
number and encodes it into a non-usable form. |
What credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed in the Info
section of the hotel description. |
My credit card number is correct, but the hotel is not
accepting it. Why?
There are a few possibilities:
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Your card type is not accepted at the hotel.
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The card expiration date precedes the reservation
date.
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You have reached your credit limit.
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There is a computer error.
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Can I specify where I would like my room located
(preferred floor, next to pool, etc.)?
If special requests are accepted by the lodging, a section will appear on the
Reservation Form to insert such requests and submit them to the hotel. The
hotel staff will do their best to accommodate special requests. We cannot
guarantee that your requests will be granted because they are subject to
availability. |
Is the room rate per person or per night?
All rates are for double occupancy per room, and are quoted on a nightly basis
unless otherwise specified. SOME RATES MAY REQUIRE SPECIAL IDENTIFICATION.
Taxes and fees not included unless otherwise specified in the detailed Rate
Rules. Extra people, children, roll-away beds and incidentals may be subject to
additional charges |
What about the special discounts?
Many of the participating hotels offer "Special Internet Rates" to our users.
These rates offer substantial savings.
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I should receive a discounted rate. How
do I get this?
The rates displayed are the only rates available to this site for making
reservations. These rates may include government, corporate, or senior
discounts. You may need special documentation at check-in to confirm you are
qualified to receive that rate. Please do not expect to receive such a rate at
check-in without the proper identification even if you have selected to book it
online.
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Is there a waiting list for sold out
hotels?
In certain instances, HOTEL COLLECT can make reservations at sold out
properties. Often lodgings identified as "Special Internet Rates" are providing
sold out availability. If you want to be placed on a waiting list, you will
need to contact the lodging directly.
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What happens when I make a
reservation?
Reservation requests will result in a new screen showing an Booking Number,
which should be kept and used with any future correspondence with Hotel Collect. You may also be quoted a Confirmation Number. Additionally, all
reservations will be followed up within 2 to 4 hours with an email using the
same Booking Number and, if available, a Confirmation Number. |
How long will it take HOTEL COLLECT to respond to my
reservation request?
All reservation requests will result in a new screen showing a booking Number,
which should be kept and used with any future correspondence with Hotel Collect. Additionally, all reservations will be followed up with an email
within 2 to 4 hours using the same Booking Number with the status of your
reservation. |
How do I check on my request for a lodging?
You may view your reservation using the "View/Cancel
Reservation" link. Always
feel free to contact us with any inquiries regarding your
request. For fastest service, please include your "Booking Number"
which you will receive after you submit your
booking. |
I don't have long to wait for a confirmation. What can I
do?
Typically, most lodging reservations are made in real time and your
confirmation should only take a few seconds. You will be notified of the status
of your reservation within 2 to 4 hours. However, there can be delays. In such
cases, you will receive an email from us without a confirmation number. When we
receive the confirmation number from the property, it will be emailed to you.
If there is a special request or rate change associated with your reservation,
the request will be sent to a Customer Care agent for processing. You may
contact us directly at info@hotelcollect.com. |
When will my reservation be at the hotel?
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Special Internet Rates Rates:
Your name will not appear at the hotel until 72 hours before your arrival date.
Rest assured, the room is booked; however, the hotel just does not know that
you will be the person staying in it.
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"Additional Rates":
It takes a minimum of 24 hours before your reservation details reach the
lodging's computer system. Rest assured, the room is booked; however, the hotel
simply has not entered your details into their system yet.
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Once I have made my reservation, will I receive any
written confirmation from the hotel?
No. The email confirmation you receive from HOTEL COLLECT is all you will
need. It displays your HOTEL COLLECT Booking Number, the hotel information,
the rate, confirmation number, and the hotel's cancellation policy. |
What is the cancellation policy
on my reservation?
When you are completing the Secure Lodging Reservation Form, the Cancellation
Policy will be provided in red or there will be a
link to read the cancellation policy. You can also view the property
information page to find the cancellation policy. These policies will vary from
lodging to lodging, so you must read each one carefully. In general, the
standard increments are that you must cancel the room(s) by 4 or 6 PM on the
arrival date, or 24, 48, or 72 hours prior to your specified arrival; however,
these are just general guidelines and the specific policy of the property will
prevail. If you cancel before the deadline, generally you will not be charged a
penalty. Canceling after the stated period will result in a cancellation
penalty fee. Some reservations are non-refundable and cannot be
cancelled after booking.
Reservations of "Special Internet Rates" will apply a cancellation fee
regardless of the timeframe of cancellation. If the cancellation is outside of
the time allotted, you may be charged for one night's stay including tax
recovery charges and service fees. Please read the specific cancellation policy
provided for each property on the site and in any emails regarding your
reservation.
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How do I cancel a reservation?
Use the "View/Cancel Reservation"
link provided on the home page.
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